Your choice
Request data deletion
You do not need the entitlement service to access this page or make a request.
Delete local app information
You can remove information held on your phone by clearing Stayra’s app storage or uninstalling the app. This removes locally stored plan and usage insights from that device. It does not automatically delete limited purchase, activation, support or security records held by Stayra.
Ask Stayra to delete server-held information
- Email privacy@stayra.ng with the subject “Stayra data deletion request”.
- Use the email address associated with your support or purchase interaction, if any.
- Include only the minimum information needed to locate the record, such as a purchase reference. Do not send a password, full card number or activation code.
- We may ask for limited additional information to verify that the request is yours.
What happens next
Emailing us starts a request; an acknowledgement confirms receipt only. We may ask for information to verify that the request is yours. We will assess which records can be deleted or de-identified and which must be kept for accounting, legal, fraud-prevention or dispute reasons. We will confirm any completed action only after it has been checked. Whether backup copies exist and how requests affect them is still being established.